Refund policy

Eternal Love Return and Refund Policy

At Eternal Love, we strive to provide our customers with high-quality products that reflect their faith and values. We understand that sometimes things don’t go as planned, and we’re here to help make it right.

Returns

• If you are not satisfied with your purchase, you may return the item(s) within 30 days of receipt for a full refund or exchange.
• To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
• To initiate a return, please contact our customer service team at [insert contact email] with your order number and details of the product you wish to return.

Refunds

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [insert contact email].
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-returnable Items

• Gift cards and downloadable software products cannot be returned.

Need Help?

• If you have any questions or concerns about our return and refund policy, feel free to reach out to us at eternallove@eternallove.club We are here to assist you and ensure your experience with Eternal Love is a positive one.